Contact Dream Mattress

Corrections to published specifications are the most useful thing you can send us.

Corrections

If a figure in a review is wrong, we want to know. The most helpful correction names the mattress, the figure as published here, and what it should be — ideally with the manufacturer’s own specification page or manual as the source.

Errors here usually have one of three causes: a manufacturer restated a figure after the review was written, a listing changed, or we misread a specification — quoting a comfort layer’s thickness as the total height, say, or a brand’s firmness number as if the scale were universal. The third is worth reporting hardest, because a misreading tends to repeat.

What we cannot help with

We cannot tell you which mattress will fix your back pain, whether a model will suit your body, or what to do about a mattress that has sagged, and we cannot help with a delivery, a return or a warranty claim. We have never had the mattress in a room. The manufacturer’s support pages, the retailer for the order, and a clinician for the back are the right places for those.

We are not a retailer and have no access to any order, delivery, return or warranty.

Reporting a listing that has changed

Manufacturers revise specifications quietly and listings are edited without notice, so a figure that was right when the review was written can be wrong by the time you read it. If a product page now says something different from what we publish, that is worth sending even when you cannot tell which of us is out of date.

Reporting a review that should not be here

In September 2026 we removed 62 pages about bedding, parts, furniture and other things that are not mattresses from search indexing because they are not mattresses and the things you sleep on. If you find one we missed — a review filed under a mattress category whose subject is an accessory or a part — tell us which one.

What we do with what you send

A correction is checked against the manufacturer’s current published figure before anything changes. If the manufacturer’s figure has moved, the review is updated to match and notes the date; if we misread it, the review is corrected and the same misreading is checked for elsewhere. We do not publish who sent a correction, and we do not keep the message once it has been acted on.

How to reach us

Write to dreammattress@novicelinks.com. It is a monitored inbox, and corrections to published figures are read first.

This is a small operation rather than a support desk, so a reply may take a few days.